Customer Care & Policies

1. Privacy Policy

Last Updated: March 20, 2026

lammys.com (“we,” “us,” or “our”) is committed to protecting your privacy. This policy complies with the Nevada Privacy Law (NRS 603A).

Nevada Resident Privacy Rights

Under Nevada law (SB 220), Nevada residents have the right to opt-out of the "sale" of "covered information" (such as name, address, email, and phone number) for monetary consideration.

Our Practice: We do not currently sell your personal information to third parties.
Opt-Out Requests: You may submit a verified request to opt-out of any future potential sale of your information by emailing us at [Insert Email Address] with the subject line "Nevada Do Not Sell Request."

Information Collection & Use

We collect information you provide (name, shipping address, payment info) solely to process orders and improve your experience. We use industry-standard encryption to protect your data.

2. Terms of Service & Food Safety

Product Representation: We make every effort to display our food products as accurately as possible. However, the actual color or appearance of the packaging and product may vary depending on your device's screen settings.

Allergen Warning: Our products are processed in a facility that may also handle nuts, dairy, soy, and gluten. By purchasing from lammys.com, you acknowledge that you have read the ingredient labels and assume all risks associated with food allergies.

Limitation of Liability: To the maximum extent permitted by law, lammys.com shall not be liable for any indirect, incidental, or consequential damages resulting from the use or consumption of our products.

3. Return & Refund Policy

Perishable Goods Policy

In accordance with Nevada health and safety standards, all sales are final. * No Returns: We cannot accept returns of food items once they have been shipped, as we cannot guarantee the temperature control or integrity of the product once it leaves our facility.

No Exchanges: We do not offer exchanges for "change of mind" or "flavor preference."

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at info@lammys.com within 48 hours. We may require photographic evidence to process a replacement or store credit.

4. Cookie Policy

We use "cookies" to enhance site navigation and analyze site usage.

Essential Cookies: Keep your shopping cart active.
Analytical Cookies: Help us see which snacks are the most popular so we can keep them in stock.
Opt-Out: You can set your browser to refuse all or some browser cookies, but note that some parts of this site may then be inaccessible.

5. Shipping Policy

Last Updated: March 20, 2026

At lammys.com, we take great care in preparing and packing your order. Because we ship from the Nevada desert, we have specific guidelines to ensure your food products arrive in the best possible condition.

1. Processing & Fulfillment

Standard Processing: Orders are typically processed within [2–4] business days.
Weekend Shipping: To prevent your order from sitting in a non-climate-controlled carrier warehouse over the weekend, we generally do not ship orders on Fridays or Saturdays.
Peak Season: During holidays or high-volume periods, processing times may be extended.

2. Heat & Weather Sensitivity

Since we are located in Nevada, we monitor temperatures closely.

Thermal Protection: During summer months (May–September), we may include insulated liners or cold packs at our discretion.
Shipping Delays: If extreme heat is forecasted (100°F+), we may delay your shipment by 24–48 hours to protect the integrity of the product. We will notify you via email if your order is held for weather safety.

3. Shipping Rates & Carriers

We ship via [UPS / FedEx / USPS].

PO Boxes: We do not ship to PO Boxes.

4. Delivery Responsibility

Tracking: Once your order ships, you will receive a tracking number via email.
Recipient Presence: Because our products are perishable, we highly recommend being present at the time of delivery. * The "Porch" Rule: We are not responsible for products that spoil, melt, or are stolen because they were left outside in the heat after a successful delivery by the carrier.

5. Shipping Errors & Incorrect Addresses

Please double-check your shipping address. If a package is returned to us due to an incorrect address provided by the customer, we cannot reship the item (as it is food) and no refund will be issued.

6. Damaged Shipments

If your package arrives visibly damaged by the carrier, please take a photo of the box before opening it and contact us at info@lammys.com within 48 hours.